Reference

How ftl888 Handles Your Personal Information

This Privacy Policy tells you exactly what data ftl888 collects when you open an account, make a GCash or Maya deposit, or reach out to our support team.

Account data protectionGCash & Maya transaction recordsInstaPay transfer dataYour right to access and correctClear data retention terms
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ftl888 How ftl888 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply layered security across every part of your account — from the moment you log in to the point your InstaPay cashout is confirmed. Each layer is described below so you know what is in place and what you control.

Encryption in Transit

All data passing between your device and our servers — including GCash deposit confirmations and Maya withdrawal requests — travels over SSL-encrypted connections so it cannot be read in transit.

Cookie Controls

We use session cookies for login continuity and analytics cookies to improve page performance. Non-essential cookies can be turned off in your account settings without affecting your wallet or game access.

Data Retention

Transaction records tied to GCash, Maya and InstaPay payments are kept for the period required under applicable regulations. Once that period ends, records are deleted or anonymised unless a dispute is open.

Third-Party Sharing

We share data only with payment processors needed to complete your transactions and with identity verification providers required by applicable law. We do not sell your personal data to advertisers.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete personal data we hold, you can reach our privacy support team through any of the channels below. We aim to acknowledge your request within one business day and resolve straightforward cases within seven. For requests tied to GCash or Maya transaction records, please have your account number and the relevant transaction reference on hand so we can locate the record quickly.

Team online

Live Chat

Open the chat icon from any page while logged in. Our support team can log a privacy request directly from the chat window and escalate it to the privacy team.

Email Support

Send your privacy request to our support email address shown in your account settings. Include your registered mobile number and the type of data request you are making.

Account Settings

Some data corrections — like updating your mobile number or email address — can be done directly from your account profile page without contacting support at all.

Your Questions About This Policy

The questions below cover what our players in Quezon City and across the Philippines ask us most often about how their data is handled, who can see it, and what they can do about it.

We collect your name, mobile number, email address and ID details for eligibility verification. Once you make a GCash or Maya deposit, that transaction reference and timestamp are also stored in your account record.

No. Your GCash PIN, Maya passcode and any InstaPay authentication codes stay inside your e-wallet app. We only receive the payment confirmation and transaction reference, never your credentials.

Yes. Send a deletion request through live chat or the support email in your account settings. We will process it within the timeframe required by applicable local law, minus records we are legally required to retain.

GCash, Maya and InstaPay transaction records are kept for the period required under applicable regulations. After that period, records are deleted or anonymised unless a dispute or investigation is active.

Only with payment processors needed to complete your deposits and withdrawals, and with identity verification services required by law. We do not sell or rent your personal information to advertisers or unrelated third parties.

Log in, go to your account profile page and edit the contact detail directly. For mobile number changes linked to a GCash wallet, our team may ask you to verify ownership via a one-time code before confirming the update.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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